PowaKaddy warranty terms

PowaKaddy warranty terms: 1st January 2017 to 31 December 2018

1. With effect from January 1st 2017 PowaKaddy International Limited (‘PowaKaddy’) of Castle Road, Sittingbourne, Kent ME10 3RN provides to the purchaser of any new PowaKaddy product (the ‘Product’) purchased from an authorised retailer in the United Kingdom or Ireland a Manufacturer’s Limited Guarantee against inherent defects for the period, and on the exclusions and conditions, set out hereafter:

2. The “Standard” (Also called “Full” ) guarantee is subject to the following exclusions:

  • Accidental damage, customer misuse or neglect

  • Abnormal wear and tear

  • Rental or other commercial use

  • Unauthorized modification to the Product

  • Faulty repairs by a consumer or unauthorized agent

  • Failure to follow battery charging instructions, including discharging a battery to lower than 8 volts.

  • Removal or defacing of Serial Numbers from any item invalidates the warranty.

3. The following conditions apply:

  • PowaKaddy’s Standard warranty scheme covers manufacturing defects that occur through normal use on an Electric Trolley. Any breakage caused by accidental damage or as a result of abuse and misuse or commercial use is not covered

  • Under this scheme, PowaKaddy will, at its own option, repair or replace the defective product or part free of charge.

  • PowaKaddy reserves the right to inspect or test any Product claimed to be defective.

  • The period of guarantee commences on the date of purchase of the Product. Proof of purchase and purchase date may be required.

  • Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

  • Warranty registration within 30 days of purchase of an Electric Golf Trolley or Battery is required to ensure any claim can be processed promptly, without the need for further proof of purchase.

  • Warranty registration within 30 days of purchase is mandatory to qualify for the “5-Year Pro-Rata” and the “5-Year Full” warranty programs. Product not registered under the “5-Year Pro-Rata” and the “5-Year Full Warranty” will have a two-year warranty with the requirement to produce a valid copy of the proof of purchase.

  • The guarantee is non-transferable and is only available to residents of the UK and Ireland. Customers living outside UK or Ireland should contact their retailer or local distributor ‡

  • This guarantee is in addition to and does not affect the consumer’s statutory rights. Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

4. In respect of the ‘5-Year Pro-Rata Warranty’ on Universal Batteries, the battery is covered by a 3-year standard warranty from the date of purchase. Proof of purchase will be required. In addition to this standard warranty, PowaKaddy offers a 5-year Pro-Rata limited warranty on the battery.

In order to qualify for this 5-Year Pro-Rata limited warranty, you must register (www.powakaddy.com/your-powakaddy) your warranty with PowaKaddy online within 30 days of purchase. If your battery should fail before the end of the third year of ownership PowaKaddy will offer you a brand new replacement free of charge.

In year 4, a brand new replacement can be purchased for a 30% discount on the listed purchase price and, in year 5, for a 15% discount on the listed purchase price.

This transaction will incur a postage charge and must be transacted directly with PowaKaddy. Any replacement Universal battery purchased under this scheme will come with a new ‘5-Year Pro-Rata Warranty’.

5. This guarantee is in addition to and does not affect the consumer’s statutory rights. Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

‡ CROSS-BORDER SALES

PowaKaddy has an exclusive distributor that looks after the sales they have made in each of their franchised countries. This means that Warranties on products sold in one country are not transferable to another country because such contracts follow business‑to‑business transactions.

Retailers, especially online retailers, are therefore expected to make it clear that “out-of-country” sales only carry a “back-to-retailer” warranty. So, for example, a product purchased from the UK and shipped to Ukraine will not be repaired under warranty in Ukraine.  It will have to be shipped back to the UK before being considered for warranty repair in the UK. PowaKaddy will not pay for this shipping because it is a breach of contract with its distributor.  So consumers and sellers need to bear this in mind.

International regulations governing the transportation of lithium batteries mean that lithium batteries can only be handled by specialist carriers.  Furthermore, these regulations also preclude these carriers from transporting potentially “faulty” or “failed” lithium batteries. Owners of companies in breach of these regulations are personally liable for breaches, as Amazon has recently found.  This effectively means that buying a lithium battery from another country completely defeats the offered warranty in the other country because it cannot be invoked.

The PowaKaddy website will therefore not allow registration of out-of-country warranty purchases.

Buyers and sellers, please be aware.

Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

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