PowaKaddy warranty terms

PowaKaddy warranty terms: from the 1st January 2020

1. With effect from January 1st 2020 PowaKaddy International Limited (‘PowaKaddy’) of Castle Road, Sittingbourne, Kent ME10 3RN provides to the purchaser of any new PowaKaddy product (the ‘Product’) purchased from an authorised retailer in the United Kingdom or Ireland a Manufacturer’s Limited Warranty against inherent defects for the period, and on the exclusions and conditions, set out hereafter:

2. The Warranty is subject to the following exclusions:

  • Accidental damage, customer misuse, or neglect.

  • Fair wear and tear.

  • Rental or other commercial use.

  • Unauthorized modification to the Product.

  • Faulty repairs by a consumer or unauthorized agent.

  • Failure to follow battery charging instructions, including leaving a battery in a discharged state for prolonged periods.

  • The removal or defacing of serial numbers on the product will invalidate the warranty.

3. The following conditions apply:

  • PowaKaddy’s Standard warranty scheme covers manufacturing defects that occur through normal use on an Electric Trolley. Any breakage caused by accidental damage or as a result of abuse and misuse or commercial use is not covered.

  • Under this scheme, PowaKaddy or one of its agents will, at their own option, repair or replace the defective product or part free of charge.

  • PowaKaddy reserves the right to inspect or test any Product claimed to be defective.

  • The period of warranty commences on the date of purchase of the Product. Proof of purchase and purchase date may be required

  • Any repairs or replacements made without charge do not carry a new warranty beyond that of the original purchase.

  • Warranty registration within 30 days of purchase of an Electric Golf Trolley or Battery is required to ensure any claim can be processed promptly, without the need for further proof of purchase.

  • Warranty registration within 30 days of purchase of a CT6, CT6 GPS, FX7, or FX7 GPS trolley model is mandatory to qualify for the full “3-Year Frame Warranty program” Unregistered product will have a standard 2 Year warranty.

  • Warranty registration within 30 days of purchase of a Plug ‘n’ Play Battery™ is mandatory to qualify for the full“5-Year Full Warranty” program. The unregistered product will have a standard 2-year warranty.

  • The warranty is non-transferable and is only available to residents of the UK and Ireland. Customers living outside the UK or Ireland should contact their retailer or a local distributor.

4. This warranty is in addition to and does not affect the consumer’s statutory rights. Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

‡ CROSS-BORDER SALES

PowaKaddy has an exclusive distributor that looks after the sales they have made in each of their franchised countries. This means that Warranties on products sold in one country are not transferable to another country because such contracts follow business‑to‑business transactions.

Retailers, especially online retailers, are therefore expected to make it clear that “out-of-country” sales only carry a “back-to-retailer” warranty. So, for example, a product purchased from the UK and shipped to Ukraine will not be repaired under warranty in Ukraine. It will have to be shipped back to the UK before being considered for warranty repair in the UK. PowaKaddy will not pay for this shipping because it is a breach of contract with its distributor.  So consumers and sellers need to bear this in mind.

International regulations governing the transportation of lithium batteries mean that lithium batteries can only be handled by specialist carriers.  Furthermore, these regulations also preclude these carriers from transporting potentially “faulty” or “failed” lithium batteries. Owners of companies in breach of these regulations are personally liable for breaches, as Amazon has recently found.  This effectively means that buying a lithium battery from another country completely defeats the offered warranty in the other country because it cannot be invoked.

The PowaKaddy website will therefore not allow registration of out-of-country warranty purchases.

Buyers and sellers, please be aware.

Further information in respect of these statutory rights can be obtained from your local Trading Standards Department or Citizen’s Advice Bureau.

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Golf Warehouse Albany

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